Explore Mexico

Guides & Drivers:

2.2. Protective Measures and Equipment to consider:

2.2.1. Mandatory Equipment:

• Face mask

• Tied Hair (in case of having long hair)

• Closed Shoes (not sandals)

• Constant use of Hand Sanitizer

• Use pants with the uniform (not shorts)

• Sanitize your backpack and equipment constantly when providing services

• Limit the use of accessories (wallets, fanny packs, watches, etc.)

• Avoid sharing glasses, spoons, bottles, etc.

• Avoid the use of reusable tissues, make use of disposable towels or napkins

• Make use of the digital thermometer

• Avoid wearing a tie or scarf

III. SPECIFIC PREVENTION MEASURES

3.1. Tourist Guide Service

• Maximum 1 Guide for every 14 visitors

3.2. Tourist Reception

• Welcome: greet without physical contact and maintaining a distance of 1.5 meters.

3.3. Delivery of Preventive Utensils

• Take the temperature of Each Visitor

• Hand Sanitizer

• Masks, if necessary.

• Gloves

 Physical distancy and wear masks in public spaces are mandatory for clients, guides and drivers.

We suggest that you speak with your doctor to ensure that you are up-to-date with the recommended vaccinations when traveling to the destination. In any case, a negative Coronavirus Molecular Test (PCR) is needed to enter the country.

As in any city in the world, there can be pickpockets in crowded places. We suggest being vigilant at all times, but if you are in a group you will always be safer.

Yes, hotels will charge the cost of a double room as standard, so a single supplement will be charged if you are traveling alone.

Each trip is customizable, but there may be additional restrictions and expenses in each case. We suggest contacting your sales representative for more information.

Yes, you can add additional or optional services to your regular tour. We appreciate contacting your sales representative for any changes you wish to make.

We work with a maximum group size of 12 passengers for sustainability reasons and a more personaized experience.

We suggest consulting with your embassy to review any documents, tests or special visa you need for your trip.

Yes, we cater for all special dietary requirements. Please let us know at the time of booking if you have any allergies or special dietary needs.

Tips are not included in the cost of the tour. You should plan to tip 10% in restaurants and for your guided services, however, tipping is never required.

This depends on each itinerary, and will be indicated in the detail of the day. However, our itineraries always usually include free times to offer more flexibility to our guests. 

At VA Expeditions we believe that every action we take should generate a positive impact on the communities and the environment of our entire production chain, which is why we carry out various activities focused on this objective. An example of our sustainable projects: Conservation in Ria Lagartos,

Conservation in Selestun, Merida Yucatan

 Conservation at Sian Kan Reserve and Muyil Archaeological Site,

Visit local families, markets, etc

Visit communiarian projects at Señor and Tihosuco in Quinta Roo,

Projects at Oaxaca with artisanal agave production.

This depends on each itinerary, but generally is a ratio of one guide for every nine guests.

The tours are carried out by an expert team that has determined the optimal times of visits to make the most of our guests' time, without rushing. All our programs are customizable, so if at any time at the destination you want to adjust the pace of the trip, you can ask your guide to reach a consensus with the whole group in case you need to make adjustments to the pace of the trip.

Yes, you can safely store any luggage at your  hotel.

In the mountains and remote places there is no Internet connection. Hotels and public places usually have WIFI available.

It depends on each itinerary. We suggest contacting your account representative to give you specific information regarding your  program.

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We do not include travel or health insurance and we strongly recommend a comprehensive travel insurance for any unexpected circumstances. This is not obligatory, however. An full travel insurance policy that covers cancellations and delays as well as medical insurance.

We suggest that you speak with your doctor to ensure what medications you will need to bring to the destination. Pharmacies and drugstores are common in all cities, however, it is not certain that you will be able to find a specific drug that you can find in your country of origin.

We do not include the cost of any domestic or international flight in any of our programs. These services must be booked independently by each guest.

VA Expeditions is supported by Valencia Travel, a company with more than 12 years of foundation with a solid financial position. We have insurance from the insurance company La Positiva, that supports us and protects our guests from any eventuality at the destination, covering our guests for more than 5 million US dollars.

Yes, in addition to multi-day programs, we offer half-day experiences and excursions without overnight, which you can purchase as additional services. In case you wish to purchase one of these services, you can ask your guide, the transfer representative or your sales representative to provide you with the support you need.

Yes, you can travel with children and we have many activities to do as a family, however, depending on your itinerary, some experiences can be a bit demanding for young children. As a recommendation, we suggest that you ask your sales consultant if the tour you wish to book is suitable for children.

We suggest making your reservations at least one month before your trip in order to reserve the best hotels, transportation and services for your travel dates, however, in last minute cases, we can reserve up to 15 days in advance.

The official currency in Mexico is the mexican peso (MXN). In large cities there is a good chance that you will find ATMs or ATMs, however, we suggest that you do not rely entirely on this solution, as it may not be enabled to work with your bank.

As a sustainable travel company, we are in constant search of how we can improve the sustainability of our operations.  An example of our sustainable projects:

Sustainable Tourism Policy

Our partner, Martsam Travel, organizes trips focused on sustainability while respecting the natural environment, the communities, and their traditions, trying as much as possible to use suppliers committed to sustainability practices, and collaborating with them in the implementation of these practices that lead us to raise the quality of the services offered.

Environmental Friendliness (Eco-Friendly):

All the activities of the company are analyzed, and it considered in order to avoid, mitigate, reverse or compensate any kind of environmental impact, since the natural environment is an essential part of our product and therefore is vital for our daily survival.

Social and Cultural Responsibility

It implies that the company analyzes and takes into account the social and cultural background of the sites and their areas of influence, in which it develops activities, so that these result benefits the local inhabitants as much as possible. The cultural environment is the most charismatic part of our product and therefore conserving it is conserving our way of life.

Financial Sustainability

We make sure that our operation generates profits for the local communities and make sure the benefits are real, we also ensure that the payments to the services they provide are fair.

Our partner, Martsam Travel, cooperates with different service providers such as hotels, restaurants, community projects, leaders, and local guides, relying on the “Best Practices Agreement in Sustainable Tourism”, established with the Rainforest Alliance in 2006.

Cultural norms vary within each Latin American country, even within each city within the country, however, we recommend the following measures to have a pleasant visit in each destination: Latin American culture in general tends to be closer and more informal than in others cultures, so there is usually always a friendly approach in all conversations, and going directly to the point could be considered offensive to some people. Personal space can be much shorter as well, but without being interpreted as sexual in nature. 

The schedules are also usually more relaxed and informal, however, this is not the case of VA EXPEDITIONS, since we will always respect the hours indicated in your itinerary. This may be different for other appointments that you can book on your own at other locations.

For any emergency, we appreciate contacting the following number: + (502) 5417-5517

All our guests have 24/7 support for any type of emergency or eventuality. For emergencies you can contact the following number: + (502) 5417-5517. For general inquiries, you can write to us at the following email: info@valenciatravelcusco.com 

This depends on the type of the type of Travel insurance that the passenger has. We recommend that you have a comprehensive travel insurance policy for better care and hospital facilities.

Each trip is customizable, but there may be additional restrictions and expenses in each case. We suggest contacting your sales representative for more information.

For city tours, there are public bathrooms available, in remote destinations bathroom facilities are more sparse.

In cities and tourist centers you will have good telephone reception. In remote areas, there may be no cell phone reception.

We suggest that you bring a refillable water bottle or purchase bottled water if necessary. Depending on your destination, at various points on your trip there will be places where you can fill your water bottle.